Privacy Policy and Shipping Terms

Payments: We accept all major credit cards and PayPal. Payments will appear as DDC Industry on credit card or PayPal statements.  A PayPal account is not required to checkout with PayPal as a credit card can be used to complete the transaction.

Privacy Statement – NO sharing of information: DDC Industry has a firm commitment to protecting your privacy. Any information we gather is used exclusively for processing your order, and to serve you better. We will not ever, under any circumstances, share, rent, exchange, lease or sell any personal information or data you provide to any other organization or third party. Any email, mailing address or phone number you provide will not ever, under any circumstance, be placed on a mailing or calling list and will only be used to serve the needs per your request or to fulfill your order. We have built our system and trained our customer service department around the importance of keeping your data safe and confidential in order to provide you with a smooth, secure and enjoyable internet shopping experience with us.

DDC Industry is committed to maintaining your trust and confidence. Our online privacy policy is intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to us online.  DDC Industry assures you that the identity of all who contact us through this website will be kept confidential.  
All credit card and PayPal payments are made through PayPal's secure server. DDC Industry is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. DDC Industry uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted DDC Industry employees who have been specially trained in processing this information.

Shipping Policy
Most orders are shipped within 3 business days. However, some order are custom and can take up to 2-4 weeks to ship.  Exact lead times for each café door are stated on the item page.  Any order can be expedited to ship sooner, even next day.  Please call or email for the cost of expediting your order.  All orders are shipped via UPS ground service or USPS priority mail service (whichever is cheaper) with a 2-4 business day delivery time for domestic orders.  Overnight delivery service is also available upon request.  When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. Please include a complete address for all orders to include:  business name, suite or apartment number and PO Box number as applicable as we will not be responsible for re-shipping returned shipments if any required address information was missing from the order. If you do not receive USPS (Post Office) mail delivery and use a PO Box, please include this along with your physical street address.  If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt; and delivery times can be from 4-14 business days.

Billing Policy
Other than PayPal, we accept Visa, MasterCard, Discover and American Express. All online orders are processed through 128 bit SSL encryption to protect your credit card information during your online transaction. All prices and figures are listed in US Dollars.  Custom orders often receive two charges to their account:  first for the cost of the café door and then secondly for the freight charge.  This is done this way because we cannot estimate the freight charge of custom sized café door because we will not know the weight and measurement of the shipment until it is packaged.

Return and Exchange Policy
Your business and complete satisfaction is extremely important to us. With the exception of custom sized café doors, if for any reason you are not satisfied with your order you may return your order for a full refund on the purchase price of your item or request an exchange to your order within 14 days of receipt of your order. Please read more about our policy below for more details and requirements for processing returns and exchanges:

Without exception, custom sized café doors cannot be returned or exchanged.  This is why we take great care to assure you are ordering the correct size and style door before we even process your payment.  If for any reason you wish to return your order within 14 days of its receipt, please contact us by phone or email immediately to discuss your return or exchange. If eligible, you will be emailed return instructions with our return address and a RA# (return authorization) that must be written on your shipping label to avoid being refused by our shipping department. 

Our café doors can only be returned for a refund or exchange if they are in their new, original, unfinished, uninstalled, unmarked and undamaged condition and must be returned with any and all related parts (hinges and accents) also in their original, undamaged condition and in their original and unopened packaging.  Without exception, any returns received back in any other condition will not be refunded nor shipped back to you.  You can ship our café doors back to us by a carrier of your choice but ship them fully insured as we will not process refunds or exchanges if we receive our café door back in a condition damaged by your shipping carrier.

All shipping charges and transaction fees associated with a return or exchange remains your responsibility, unless we made an error to your order.  However, we do not charge re-stocking fees.  Upon return, our craftsman will inspect the order for condition and related parts.  If all is in order, you will receive a full refund against your purchase price.  Please allow up to 10 business days for your refund to post.

From time to time, we may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer's hard drive. A cookie can't read data off your hard drive or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of Web sites you have visited (i.e. e-commerce sites, etc.). We may use this information to better personalize the content you see on our sites.

Many Web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.

Children's Online Privacy
We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 13. We encourage you to become involved with your child's access to the Internet and to our site in order to ensure that his or her privacy is well protected.

To read more about online safety and how to become more involved with your child's online experience, visit the Federal Trade Commission Web site. You may also benefit from the information and resources available on

Contacting Us
If you have comments or questions about any of our policies, products, an existing order, or our website please contact us at 1-630-355-1145 during office hours (9am – 5pm CST).  You can also email us at

Our Location:  Naperville, IL  60564

Fill out the form below to get the answers you need. We do not sell
your information in any way, this is just a feature of convenience.